T1 Legal is committed to resolving any issues or concerns you may have regarding its services. Whilst not regulated by the SRA, we maintain a complaints process to ensure fair treatment and accountability.

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Please submit complaints to Tim Perry at tim.perry@t1legal.co.uk setting out a summary of the issues, your contact information, and any relevant documents. We aim to respond to all complaints within 10 business days.

 

T1 Legal may offer written responses, calls, or meetings as part of our resolution process.

 

Our aim with any complaint is to assess it objectively and quickly.

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ProMediate (www.promediate.co.uk). They are competent to deal with complaints about legal services should both you and we wish to use such a scheme.

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Alternatively, contact details for the Legal Ombudsman are below.​

 

​Legal Ombudsman

PO Box 6806, Wolverhampton WV19WJ

www.legalombudsman.org.uk
enquiries@legalombudsman.org.uk
0300 555 0333