T1 Legal is committed to resolving any issues or concerns you may have regarding its services. Whilst we are not regulated by the SRA, we maintain a complaints process to ensure fair treatment and accountability.

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• Please submit complaints to Tim Perry at tim.perry@t1legal.co.uk setting out a summary of the issues, your contact information, and any relevant documents.

• We aim to respond to all complaints within 10 business days.

• All complaints will be handled independently and escalated internally if needed.

• T1 Legal may offer written responses, calls, or meetings as part of our resolution process.

 

Our aim with any complaint is to assess it objectively and quickly.

 

If you are not satisfied with our final response you have the right to complain to the Legal Ombudsman. The Legal Ombudsman can investigate complaints within six years from the date of the problem happening or three years from when you found out about it. If you wish to refer your complaint to the Legal Ombudsman, you must do so within six months of the date of our final response to your complaint.​​

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Alternative complaints bodies, such as ProMediate (www.promediate.co.uk) do exist. They are competent to deal with complaints about legal services should both you and we wish to use such a scheme. However, we prefer to use the Legal Ombudsman.

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Contact details for the Managing Partner and Legal Ombudsman are below.

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Tim Perry - tim.perry@t1legal.co.uk

 

​Legal Ombudsman

PO Box 6806, Wolverhampton WV19WJ

www.legalombudsman.org.uk
enquiries@legalombudsman.org.uk
0300 555 0333